India’s taxi
app hailing war is heating up. This morning, details of Ola’s latest $310 million funding round surfaced, and
just hours later, Uber has introduced its first service that allows cash
payments in the country.
UberAuto is a new category for
hailing auto rickshaws that is debuting in New Delhi. Uber said
it is “a cash-only service for now,” with fares calculated using existing
transport regulations. The service works just like hailing any other kind
of Uber vehicle (it’s much like the rickshaw service Ola runs too). Users open
the app, select UberAuto from the options, and wait for a driver to confirm.
Customers can hail autos even when there is no credit in their Paytm wallet — the payments service that Uber
integrated in India — since the focus is on cash.
Uber has been running its service in New Delhi
under a ‘no profit model’ in the aftermath of the alleged rape
of a passenger. UberAuto continues that approach, and passengers will not
have to pay booking fees or a service charge on top of the fare. This service
is an interesting addition for a couple of reasons.
Auto rickshaws are, as Uber said above, an important layer of the
transportation ecosystem in India cities. They are the cheapest and most
ubiquitous way to get from A to B — so, in that respect they compete with
Uber’s service for passengers. Getting auto rickshaws on the Uber platform is a
big win from that point of view, because it increases the reach and appeal of
Uber’s service, encouraging more consumers to download its app.
Of course, once a new user has the app, there’s the possibility that
they might, in time, ride with other types of Uber vehicles — which return
higher margins for the company than a rickshaw. Cash remains an important
payment method across Asia, in spite of the convenience of cashless payments.
That’s true for e-commerce, and likewise taxi rides. Cash-only fares will help
extend Uber’s appeal to new demographics. From there, again, there’s the
possibility that these new customers will, over time, use Uber’s more premium
services.
Uber serves 11 cities in India, which makes the country its second
largest behind the U.S.. As we've said before, the
company is making a huge push into India. Ola remains the market leader with
its coverage of more than 40 cities and towns nationwide. But Uber is
focused on India’s biggest cities, where it is rapidly expanding its
breadth of services, which numbers four different rides in New Delhi: Uber
Black, Uber X, Uber Go and (now)
Uber Auto.
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